Job: Japanese Speaking Account Manager

JOB TITLE: Japanese Speaking Account Manager
REPORTS TO: Director of Account Management/VP of Sales
The Account Manager provides new business case management, customer service to assigned accounts, develops key relationships, supports client retention, and new business development’ efforts. S/he interfaces with Sales, Deployment & Configuration, and Client Services to improve 
new client on-boarding process and post sales service experience. S/he also acts as client liaison and advocate to ensure that client issues and needs are being handled efficiently within Boston Technologies.
  • Facilitates client on-boarding through administrative support and education on requirements to speed up cycle time
  • Continuous client management — Facilitates communication between clients and internal teams, taking ownership of client issues, goals, targets, ideas, and proactively addressing them
  • Manages and maintains client relationships from the point of sale onward to ensure specific customer needs are being met.
  • Identifies business objectives and provides other departments with direction and insight into each client’s specific needs
  • Creates and maintains daily/weekly internal and client facing reports on key metrics and use info to drive client retention and new business
  • Supports new business acquisition by identifying up-sell and cross-sell opportunities and presenting them to Sales/Business Intelligence within assigned accounts
  • Participates in cross-functional teams’ initiatives to improve both internal and external customer satisfaction
  • Uses personal relationship with client to increase their participation in BT customer satisfaction surveys
  • Maintains an open communication with all clients to help recognize needs, determine trading trends, and explore new opportunities in order to propose solutions for their growing business needs
  • Shares customer feedback with Manager and internal teams 
  • Must have excellent organization skills coupled with a keen attention to detail and ability to effectively prioritize and multitask 
  • Excellent written and oral communication skills 
  • Excellent interpersonal skills and ability to work in a team environment 
  • Ability to articulate ideas to both technical and non-technical audiences 
  • Outstanding performance within BT Support Team or equivalent outside work experience 
  • Self-starter with the ability to work with minimal supervision 
  • Customer service experience in a Call Center/Technical Support or a similar environments
  • Google Doc experience (email and document management, meeting scheduling, etc.)
  • Possess excellent word processing skills and proficiency with Microsoft Office applications
  • Bachelor’s degree in Finance, Management, Communications, Marketing or related fields required
  • 1-2 year experience as an Account Manager, Relationship Manager, or Key Account Manager
  • Experience with the spot interbank Foreign Exchange market and trading preferred
  • Experience with MetaTrader4 trading platform preferred
  • Familiarity with Salesforce or similar CRM preferred
  • Experience working with intricate technology
  • Must be fluent in Japanese (preferably a native Japanese speaker)
*This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.
280 Summer Street | 9th
 Floor | Boston, MA 02210
Tel: 617.314.6800 | Fax: 888.835.4711 | Web: 

Job: Part-time contract, Destination Services Consultant

IOR Global Services (  provides Destination Services (relocation), intercultural training, language tutoring and coaching. They are a premier provider in these services to Fortune 100 companies worldwide.

Several families will be moving from Japan to the Cambridge area and IOR Global Services is looking to hire a consultant (Japanese speaking) to work with them in the relocation process. Below please find a job description for your review:

Training and a training manual will be provided.

The programs are 4 days which are typically spread out over several weeks and involve house hunting, assistance with obtaining a social security card, driver’s license, etc. Training and a training manual will be provided to the consultant. All candidates must submit a CV for consideration.

Compensation: US$1000/program

Direct inquires and applications to Anne Pereira:
Email: apereira (at) iorworld dot com
TEL: 248 515 0942

Job: Future Global Leaders Program – Trip Leader

Future Global Leaders Program – Trip Leader

Multiple positions open for March 2014 Programs

If you are highly self-motivated, passionate about intercultural experiences and an independent worker this position is for you. Individuals who are attracted to making a notable difference in people’s lives around the world would really enjoy this role.

The FGLP Trip Leader is responsible for the overall quality and execution of the Program. You will be a teacher, mentor and friend to the students while coordinating with other Trip Leaders as appropriate. This role is similar to, though broader than, a camp counselor. The Trip Leader plays a major role in student life. Following the detailed and pre-arranged Program itinerary provided, Trip Leaders lead students on excursions. You will have responsibility for the overall Program execution, the quality of the Program and students’ satisfaction. 

This full-time role is for the Program duration and usually requires the candidate to live in the hotel or dormitory with the students and to have most or all meals with them. Prior to a Program there will be approximately 20 hours of preparatory work which can mostly be done on your own schedule and there will be approximately 10 hours of administrative work after completion of each Program.


  • Teach about American culture and help to make every moment a learning moment
  • Lead discussions in a relaxed setting daily for approximately 2 hours
  • Supervise activities and chaperone
  • Ensure that every student is safe, both physically and emotionally
  • Suggest Program improvements wherever possible
  • Any other tasks necessary for the successful operation of the Program



  • High level of energy
  • Excellent interpersonal and good organizational skills
  • Highly reliable and able to work independently after initial training
  • Interest in education and international culture are important
  • Speak, read and write fluent English
  • Must be over 18 and able to legally work in the United States without work visa assistance
  • First aid certification, teaching experience and the ability to speak an Asian language are bonuses, but not requirements
  • University degree in any subject is strongly preferred

Compensation for this position depends upon the specific details of each Programs and your skills and experience, but typically is in the range of $200+ per day.


We fill positions as we identify qualified candidates and so encourage you to submit an application as soon as possible.

Applicants must submit a cover letter and resume for this position to staff[at]adzgroup dot net. You may also submit questions to that email address. No phone calls please.

Only individuals should apply. Recruiters please do not contact us and please do not contact us about other services or products. Submissions received from search firms and recruitment agencies are considered unsolicited and will be kept as Adz Group’s property or deleted as appropriate unless a contractual obligation exists between Adz Group and an agency prior to submission.


Job: Staff Assistant II, Weatherhead Center for International Affairs

Please see below for a full-time opportunity at the Weatherhead Center for International Affairs.


Auto req ID                30989BR
Business Title           Staff Assistant II
School/Unit                Faculty of Arts and Sciences
Sub-Unit                     ————
Location                     USA – MA – Cambridge
Job Function             General Administration
Time Status               Full-time
Schedule                    Overtime will occasionally be required for evening and weekend functions.
Department                Weatherhead Center for International Affairs
Salary Grade             051
Union                         55 – Hvd Union Cler & Tech Workers

Duties & Responsibilities
Serves as the essential point of contact for all inquiries relating to the Program on U.S. – Japan Relations. Assists with the integration of international research fellows into Harvard and the wider Boston-Cambridge community. Refers fellows to appropriate resources when they have questions or concerns. Assists with publicity, including the website, social media sites, and graphic design of publications. Organizes events and social outings, and assists the directors in organizing program functions. Obtains estimates from vendors on all printing and mailing jobs not handled in-house. Maintains the database. May serve as departmental IT contact. Attends program events as necessary. Overtime will occasionally be required for evening and weekend functions. Performs other clerical duties as required.


Basic Qualifications
One to two years of office experience required.
Knowledge of business and imaging software such as Microsoft Office, OpenScholar, Filemaker Pro, Adobe Indesign, and Photoshop required.


Additional Qualifications
College background preferred.
Experience working in a university setting preferred.
Demonstrable oral and written communication skills.
Well-developed cross-cultural and interpersonal skills preferred.  
Facility with databases and desktop and Web publishing preferred.
Familiarity with the Japanese culture and language preferred.
Familiarity with Harvard also preferred.


Additional Information

Please visit for more information on the Program.

When applying for this position please submit your resume and cover letter in our preferred format as one combined document (resume followed by cover letter).

All formal written offers will be made by FAS HR.


Pre-Employment Screening                        Identity 

To apply, go to:; click on “Administrative/Staff Jobs” on top right corner; click on “Search Openings”; enter the Auto req ID (30989BR) or “Japan” in “Keyword.”  


Please direct any questions about this position to Dr. Shinju Fujihira (sfujihira at wcfia dot harvard dot edu).


Tohoku Tomo (Trailer) – A Documentary by JET Alum

An update for those interested in or have supported “Tohoku Tomo”, a documentary by Wesley Julian, President of JETAA Chicago. “Tohoku Tomo,” a documentary film chronicling the international volunteer efforts in the recovery from the Great East Japan Earthquake, is expected to be released in early 2014. You can view the trailer and visit the website in the links below to find out more about this exciting project.

View the trailer

Visit the website